Last updated: April 15, 2016
703 Clemson Road
Columbia, SC 29229
We take your very privacy seriously. Because we gather certain types of information about our users, we want to help you understand the terms and conditions surrounding the collection and use of that information. This privacy statement discloses the types of information we gather, how we use it, and how you can opt-out. These privacy practices apply to ARKTherapeutic.com. By using this website, you accept the practices described in this Policy. We are not responsible for the content or privacy practices on any other website.
Information Collection & Use
ARKTherapeutic.com collects customer information for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, to improve our customer's shopping experience, and to communicate with our users about our products, services, and promotions. For example, we may use your personal information to:
• Help make our website easier for you to use.
• Help you quickly find information and products.
• Help us create unique content relevant to you.
• Process orders and followup with order related information.
• Respond to any correspondence you send us.
(a) Registration and Ordering. Before using certain parts of the website or ordering products, you will be prompted to provide certain personal information, including but not limited to your name, shipping and billing address, phone number, email address, and credit card number. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about them, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
(b) Cookies and Other Technology. Like most sites, this site employs cookies to make it easier for you to use, to recognize you and your access privileges, and to track site usage.
(c) Log Files. As is true of most web sites, our site automatically recognizes the Internet URL from which you access the site. We may also log other non-personally identifiable information such as your computer’s internet protocol (IP) address, Internet service provider, Internet Browser, and site usage for system administration, order verification, internal marketing, and system troubleshooting purposes.
(d) Advertising. We may use third-party advertising companies to help tailor site content to users and/or to serve relevant ads on our behalf. These companies may employ cookies to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies is not linked to any personal information collected by us. Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page. Opting out will not in any way affect your use of our site.
(e) Email Newsletter. If you subscribe to our email newsletter, we may send you emails about our store, new products, blog articles, and other updates/information. Email addresses collected are only used internally and never sold to another company. You may unsubscribe at any time via the ‘unsubscribe’ link at the bottom of those emails, or by contacting us here.
(f) Mail. You will never receive any physical mail from us unless you specifically request a catalog, place an order, or otherwise request information from us.
(g) Business Partners. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless required by law or to protect our or others’ rights, property, or safety. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or providing service to our users, so long as those parties agree to keep this information confidential. These third-parties have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
This site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including using 128-bit secure sockets layer (SSL) technology to encrypt all financial transactions. SSL technology negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions to protect your personal information online. Furthermore, sensitive data (i.e. credit card information) is NOT stored on our servers. All transactions (including PayPal, Visa, MasterCard, Discover, and Amex) are authorized and processed through PayPal as our secure payment gateway. PayPal uses data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
If you still have concerns about ordering electronically, feel free to mail in an order form with a check to: