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Most orders placed online before midnight EST ship next business day. After your order ships, delivery to a US address is typically within 2-4 business days (as long as there aren't any problems with the delivery address, extreme weather delays, etc.). If you need your order by a specific date please, email firstname.lastname@example.org so we can let you know if it can get to you on time. Delivery to international addresses (outside of the US) can vary, but is usually within 2-4 weeks.
Most orders via USPS (United States Post Office). For orders over $200, we will automatically upgrade your shipping to signature required at no extra charge.
Most international orders ship via UPS.
To see the shipping options, just add the products you'd like to your cart, then go to the cart page and click on the "estimate shipping" button.
We ship domestically within the United States and Puerto Rico (including Hawaii and Alaska).
We also ship to most other countries around the world (Canada, Mexico, Australia, the UK, Europe, and many more). To learn more about international shipping, click here.
Website orders over $99 ship for free! Orders under $99 ship for a flat $5. This applies to any order shipped within the United States.
International shipping varies. To find out the exact amount, click on the green "View Cart" button in the top right corner and then click on the "Estimate Shipping” button to see your options.
Getting packages delivered to a hotel can be tricky. Sometimes hotels will refuse the package if it's not addressed to the hotel’s standard, or send it back if it sits for too long, etc. If you must ship to a hotel, however, there are a few steps you can take to help prevent this from happening:
No worries! Click on "Sign In” in the upper right hand corner above. Then under "Sign in to your account," click "Forgot Password" and you'll be prompted from there. A link to reset your password will be sent to the email address used on your account. If you don’t receive an email, please email us and we can manually reset it for you.
Try double checking your billing address. The billing address entered has to exactly match what’s on file with your credit card company for security reasons. As another option, you can also pay via paypal instead or give us a call and we can take your order over the phone, 803-438-9779. We're open 9:00am - 5:00pm EST, Monday through Friday except for holidays.
Visa, MasterCard, Discover, Amex, or PayPal. If using a credit card, the billing address must be in the United States (you can use paypal if you don’t have one). You may also mail in a check with this order form.
You can download a printable order form right here.
Not at this time, but you can still place your order online and we'll get it processed right away. Or you can mail your order with a check to ARK Therapeutic, PO Box 290310, Columbia, SC 29229. As soon as it gets here, we'll process and ship it right away.
For the US, tax is only applicable to South Carolina residents. The exact tax rate varies depending on your address in SC, but it’s typically between 6 to 8%. The exact amount will show during checkout.
For shipping outside of the US - we do not charge tax, but your country may charge import/customs fees ("duties"). If so, the courier will collect payment from you for duties before they deliver the package.
We do not bill for insurance. Most insurance companies don't reimburse/cover the cost of therapy tools. However, we have heard that Medicaid has covered the costs in the past. One customer informed us that she applied for an extension of medicaid called "family directed services" and had success there. She used the code AEQ (adapted medical equipment) and also had her SLP / OT write a letter stating that the products were necessary. Your insurance company should be able to tell you more about your options.
We truly hope that you are happy with your purchase! If something is wrong, please email email@example.com so we can do our best to make it right. Any unopened oral products can always be returned within 30 days of the order date for a full refund of the products (original and return shipping not refundable). If the products have been opened and you're not 100% happy, please do still reach out though so we can help.