Innovating therapy tools for the special needs community since 2000. Family business, American manufacturer

Free US shipping on all web-orders of $99 or more*

Shipping

How long does shipping take?

Most orders placed online before midnight EST ship next business day. Delivery after that is typically within 2-4 business days (as long as there aren't any problems with the delivery address, extreme weather delays, etc.).  If you need your order by a specific date, please email info@arktherapeutic.com so we can let you know if it can get to you on time.

How much is shipping?

Website orders over $99 ship for free!  This offer applies to all orders placed online and shipped within the United States.  

For web-orders under $99, shipping will be a flat $5 for small orders (weighing under 12 ounces) or $8 for large orders (weighing over 12 ounces).  

To find out the exact amount, click on the green "View Cart" button in the top right corner and then click "Estimate Shipping & Tax” to see your options.  (Tax will only be applied if you are located in South Carolina).

If you are not ordering online (either through the printable Order Form or via a purchase order), shipping is 12% of the order total with an $8.95 minimum.

***Please be sure to double check your shipping address when checking out so that your package is deliverable.  If your package comes back to us as refused/undeliverable, we will refund your card in full less shipping charges (or in full less 10% if the order is over $100).

What shipping methods/options are there?

Most orders via USPS (United States Post Office).  For orders over $200, we will automatically upgrade your shipping to signature required at no extra charge.

Where do you ship to?

Currently we ship domestically within the United States and Puerto Rico (including Hawaii and Alaska). If you are located outside of the US, please email info@arktherapeutic.com with your country and which products you are interested in, and we’ll be happy to direct you to our nearest wholesaler. Or, you may order directly from our website via these steps. Canadian residents can also find a growing selection of ARK products on amazon.ca prime here.

I’m traveling in the US - can I ship to a hotel?

Getting packages delivered to a hotel can be tricky. Sometimes hotels will refuse the package if it's not addressed to the hotel’s standard, or send it back if it sits for too long, etc.  If you must ship to a hotel, however, there are a few steps you can take to help prevent this from happening:

  1. Call the hotel before placing the order and ask if they will accept a package on your behalf.
  2. If they will, ask them what you should use as the shipping address. For example, most will want you to add a line saying “Attn: Guest ____” or “Attn: Room #____."
  3. Ask if they will hold the package for you if it gets there before you do.
  4. Lastly, if you are only going to be in town for a short time, be sure to place the order well in advance to account for any unexpected USPS delays. Scroll up to the first question to find out how long shipping takes.
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